05 March, 2021

Upwards & Northwards! Finally


On Thursday, Fitch Solutions, one of the world’s top rating agency estimated that India’s HHS – Household spending would grow 7.9% y-o-y in 2021 after 14% contraction in the year 2020 due to the Corona pandemic. In nominal terms, the HHS is estimated to be Rs. 125 lakh crores (whatever number of Zeroes, that is!), a 3.3% growth over 2019. Not bad at all, huh. Food & non-alcoholic drinks is expected to grow the highest among all other consumption categories and this, in my humble opinion is perhaps the biggest good news of the year! 


Here’s why I feel that this will propel the economy to a large extent.


India has an estimated 14 million kiranas and retail touch points – who sell anything from cigarettes, biscuits, tea, coffee, grocery all the way to other household items including consumer durables, fashion, footwear among others. This segment drives India’s consumption opportunity, a key reason why the Amazons, the Walmarts, the Wall street Investors all the way to the Chinese & Japanese billionaires and everyone in between are eyeing a small pie in the Great Indian Retail Story which is yet to unfold. The world has been witnessing an ugly battle in the public involving some of the most reputed businessmen and their companies, thanks to a hostile take over which has seen stiff resistance from the other. Meanwhile, Indians are jolly well shopping their home needs and personal requirements through gadgets – apps as well as a simple phone call to order their roti, kapda and makaan – quite literally. 



I started working in the retail Industry 24 years back scooping ice-cream and later with one of the pioneers of Grocery Retail, Foodworld Supermarkets two decades back. Even back then, most Indians in bigger cities had to travel not more than 2 kms to buy their food and grocery. Every locality and neighborhood had a kirana store who offered personalised and tailor-made solution for her / his customers. From topping the shopping bag with FMCG freebies (what we call as Loyalty points these days) to offering a chocolate to the kid (instant gratification in today’s terms) all the way to a speedy home delivery (some Start-Ups who never made a transaction level profit over 10 years are now Unicorns!) and so on. The Kirana offered credit at a time when a “Credit Card” was a western phenomenon and raised capital – through internal accruals and market offering, rather than the obnoxious Equity based Investments.


Cut to 2021, my excitement with the latest Fitch report is simple. Though the Kiranas have dwindled in real numbers – not because the Modern Retailers or E-Commerce companies replaced them – rather than many of them did not have second-gen successors to run their businesses, they have simply been replaced by “Convenience Stores” – family owned as well as Corporates who vie for the consumer’s spends. And daily shopping for Food & Grocery shall never go out of fashion in the India’s consumption story. As most Indian households are small and barely have refridgerators, and even if they do, no more than 165 – 200 litres that cannot hold over 2-3 days’ needs; the kitchens of India are big enough to accommodate one adult to stand and cook with a provision to carry 3-4 weeks dry grocery requirements. Daily use items like Milk, Biscuits and snacks are almost bought every other day, rather than the large packs of colas, juices and nachos which are more the western phenomenon. Small is Beautiful and India’s sachet revolution is a glaring example of how and what India consumes.



If you are unable to relate to most of the above, I can understand as yours and my house are perhaps a lot bigger than the majority of consumers in India, for you are reading this on a digital gadget which is a privilege for a few of us Indians. The majority still read physical newspapers, watch sops and news on TV sets and shop from their neighborhood stores as they walk back home after work or leisure. In fact, shopping is a form of entertainment in India, isn’t it, for we make-up and dress up for buying groceries or eat at a restaurant.


I have always reckoned that “Consumption is Growth” compared to “Consumption leads to growth”. The moment, we are consuming, there is a need to repurchase and the cycle continues. The Covid-19 pandemic has pushed us behind, but not by light years. The recovery across segments, from automobiles to entry level smart phones, consumer durables to even the more discretionary types, is a confidence boosting measure that things are back on track, slowly but surely.




As Indians, what we can do to boost our economy is to consume. And consume a tad more than the previous one. Be it our daily dose of coffee & tea to household needs or fashion, every rupee that we spend will go in to building back India, one step at a time. But where’s the money to spend, one may ask. I have eternally believed that India is one country where no Indian can sleep hungry – if they choose to work and earn their meal. Such is the opportunity in this country. While lakhs of people have been displaced of their daily jobs, we have seen a resurgence in our mental strengths, especially from the marginally placed and the lower strata of the society. One will find enough work in this country, if they choose to. And the entire ecosystem has to work together. Am I living and writing this from Utopia, No. Am I sure that we shall survive this crisis? Well, we have always created history with our resilience over the centuries and this pandemic is also one which shall pass by. 


Back to the Fitch estimates, Food and Grocery are the real propellers to the Economy’s consumption pattern. We earn our dough, spend at the neighborhood stores which employ people and provide them a livelihood; they in turn spend on their basic necessities and slowly but surely increase their non-discretionary spends and the cycle continues. Daravi in Mumbai has more set-top boxes than many urban clusters in India, remember. 



At Levista, where we sell Instant and Filter Coffee across Tamil Nadu and Karnataka, we have grown 50% in our sales over last year (and we have 1 more calendar month to finish). I added 70% more manpower this year over last and increased retail touch points by 3 times to 79,000 as of 1 Mar. 2021. And we still occupy less than 2% of the Rs. 2,200 Crores pa packaged Coffee market in India which excludes B2B / Restaurant & CafĂ© consumption business. We have just begun, I believe. With a 98% headroom to grow and such confidence building measures – our real growth as well as estimates like that of Fitch solutions, I guess we are headed upwards and northwards, even as we should remain grounded to reality with a eye and ear on the consumer who’s always sending us notes, thoughts and reactions. If only we listen… more!

 

08 February, 2021

Mall revival - Real or Imaginary?


I have been visiting Malls in Chennai and Bangalore ever since they were open for public after continued lockdowns since Mar. ’20 due to the ongoing Corona pandemic. Mall owners, Multiplexes, Retailers, Restaurants and perhaps every consumer-serving business has been quite badly hit all these months and globally, we have seen many of them go bankrupt or shut down their businesses, while a few are somehow staying afloat amidst all the chaos. In the early years of my career with India’s first seamless mall chain way back in 2005, Bangalore Central I realised how Indians shop and consume – food, clothing and entertainment go together. We are a country that meticulously plans for a movie outing with a date, family members or friends and eventually dress up to visit a Cinema Hall. Therefore, Multiplexes, ranging from 3 screens to 7 or even 8 have been a regular feature at most of the Malls across India and is credited for one of the key reasons for a Centre’s success.



With the first lockdown that began on 25 March, the entire Movie exhibition Industry collapsed at one shot leaving thousands of employees astray as well as Standalone theatres and multiplexes in the lurch. Social distancing being the key advocacy for avoiding contact with the dreaded Corona virus carriers, all public spaces were shut and the entertainment thirsty consumer cohorts turned to Over the Top or OTT platforms such as Netflix, Amazon Prime and the more desi- Zee5 or SonyLiv among a dozen other options. Many small and hitherto unknown, unheard movies made it to the small screen – with a screen size ranging from 5” mobile phones to 10-11” Tablets and iPads to the more popular 13-15” Laptops. In unison, many of us echoed that it would simply make no sense to visit theatres anymore, given that an outing with a family could cost as much as Rs. 1,500-2,000 including the movie tickets, pop-corn+Cola and a meal before or after the movie. 



At one stroke, all this changed. India produces and releases over 2,000 feature films annually across theatres. It took an average 7-10 weeks for the films to hit an OTT screen until early 2020. And atleast 2-3 months until they made it to the small screen through Satellite Tv. Now, they remain just historical facts and nothing more. Bollywood takes credit of atleast 1,000 movie releases annually while Tamil and Telugu produce around 300+ every year. All other Indian language films as well as a few English releases (including dubbed in to local languages) take the rest of the pie. No wonder, that the southern states have more number of theatres and multiplexes though standalone centers have reduced from 12,000+ two decades back to under 5,000 pre-Pandemic and right now, we don’t really know how many are even ready to open their doors full-fledged. While the Multiplex screens have been growing and even now, PVR and Inox, the two top exhibitors have assured to add more screens and ensure safety and hygiene of the visitors, the audience are trickling in slower than anticipated. 



In tamil language, Penguin feat. Keerthi Suresh was the first big outing on an OTT while Surya’s Soorarai Potru, an adaption of the biography of Capt. Gopinath, the erstwhile Founder of Air Deccan Airlines was the first big top hero film to release on Prime. Actor Vijay’s much anticipated Master will remain etched in history and his story to be the first big theatrical outing after the Government allowed full functioning of theatres, much to the chagrin of Doctors, activists and the general public who have been heaving a sigh of relief with lower incidences over the past 3 months in Tamil Nadu, especially with Chennai being the hotspot during the peak season of Apr. – Jun. ’20 when Corona incidences were the highest. The films is estimated to have collected over Rs. 230 crores from Box Office collections, although the calculation of such revenues have always been murky and secretive. 



Amidst all this, did Multiplexes and Malls benefit? Little, to my limited knowledge. The more matured mall rats and multiplex audience have preferred to stay away as I don’t see many takers for the safe viewing of cinemas, especially with so many people crowding at theatres. While Foodcourts are brimming, I saw / see very few patrons walking out of apparel branded stores walk out with shopping bags, despite the deep discounts which the Brands are offering. 



The biggest surprise I learnt recently was BookMyShow, the pioneer of online booking has planned to release movies on their Apps doubling up as an OTT platform! Whoa. Look what the Corona pandemic has done to us! Who would have ever thought that a ticket booking website and App would also host movies on demand on a pay per view model. Fantastic times that we live in, indeed. Whether BMS will succeed in this already crowded space is anyone’s guess. But my worry is how will retailers draw crowds to their stores, especially those in the Malls who’s bread and butter was the more affluent Multiplex audience. We are running short of patience, time and money in the bank. Mall Owners, Multiplexes and Retailers have to collectively take a decision seated on a round table, leaving aside their individual motives and egos. Dropping off Parking Fee for 4W could be a beginning. Or atleast reimburse the fee against shopping, so we draw more footfalls into the malls. Screening older films, yesteryear superhits and perhaps a nice set of Academy / Award winning films could be another option. But waiting for a day when customers would pour-over and just do “revenge-shopping” like the Chinese did - is perhaps a hope that we all want to live with, unless it remains a widely circulated article & not reality.


Wake up guys. We are short of time, money and patience. Repeat. 


15 January, 2021

Uttarayan and my Professional Life


On 13 Jan. 2021, I was driving back yet again to Chennai from Bangalore on my XUV500. Even as my playlist kept jumping from 90s Tamil film songs to the latest tunes, spiritual discourses to FM Radio, my thoughts kept wandering from one to another to another. I was driving back in a spacious SUV, all alone and reasonably well placed in life than what I had imagined for myself 24 years back when I first joined the Retail Industry scooping Ice-Cream at Baskin Robbins as a part time salesman during the day, learning computer languages in the morning at NIIT and studying B. Com in the Evening College. I am ever thankful for my Stars, the Creator’s benevolence, blessings of Elders and good wishes of my close friends for where I am today in life. Professionally, Socially, personally and of course, most recently on the spiritual lane. 


It was a Makara Sankrathi / Pongal day that I landed up at Bangalore in 2004 to be part of a revolution in the making, little which I knew when I was interviewed in Oct. 2003. Even on the inaugural day of Bangalore Central in May 2004, none of us back then knew how big the Indian Retail Consumption story would grow to and that some of us would be a strategic part of it with our own tales of success, failure and most importantly, that of abundant learning.



As the playlist kept changing every few hours during my recent drive, I couldn’t help but realise how my life has been such a roller-coaster drive and that I have enjoyed, messed up and have overcome many such moments all along. The morning chills of my bike rides from my temporary stay at a cousin’s house in RT Nagar, Bangalore back in 2004 all the way to MG Road (where the Mall was located) and getting lost every now and then on my way to Jayanagar 4th block where the Regional Office of the erstwhile Pantaloon Retail was once located gives me the chills in the spine till date. Honestly, I never thought I will come this far in my professional life, that I would write about the last 20 years every now and then and fondly recollect the moments that has made me an eternal Student of Retailing for the rest of my life.



Last Sunday, I had met a former colleague for Lunch at a posh Restobar which was once upon a time a suburban hamlet that was Sahakar Nagar. I was sharing how I could never feel “belonged” at “Bengaluru” although the city has given me so much. My retail resurrection has happened multiple times and Bangalore has lifted me up multiple times. A few other cities hold as much or more importance to me – of course Madras being my hometown is always the dearest. Every time, I enter or exit Bangalore city - the iconic arch at Attibele, the retail library that is Brigade Road / MG Road, the eponymous UB City, the wet markets of Malleswaram or Basavangudi, the Windsor Manor underpass, Mekhri Circle, the new Airport Road towards KGIA and so on – each one of them have a deep meaning and a related anecdote in my life. But the attachment is always temporary. Just that this temporary attachment turns 17 this Uttarayan season and remains an undetachable part of me forever. 


Yet again, I moved to Bangalore during Uttarayan 2020, bag and baggage for my current role at Levista. What was once supposedly a guest accommodation at my current abode in the Western suburb of Bangalore, Peenya and “the so-called home” at Chennai has now been reversed, with me spending more time at my own Bangalore Headquarters even as we march against an insurmountable business target of achieving Rs. 100 Crores of turnover for the 4 year young brand in the next 12-18 months. Am I dreaming, yes. Are dreams good, yes. Do they get achieved, sometimes yes. And how about this one, I am working harder than ever for it. 


I am once again grateful to this once-upon-a-time quaint town which has given me so much yet remains detached from my life and expects nothing from me, other than gratitude and thankfulness in my thoughts. But I vow to make this city proud of an outsider like me, in one way or another and give her the due recognition as I share a great part of my professionally somewhat-successful career to this place. 

I won’t get attached to her ever. But would always ensure that this city is always a part of me and My Retail Journey in the making. Forever.

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