Royal Enfield rears into new realms...

The last few years have seen Royal Enfield rediscover speed, with the sales of its premium bikes rising quickly. Overwhelmed by increasing demand, the waiting period for some of the company’s models has risen to nearly 10 months. The Eicher group firm, which recently kick-started production at its second plant in Chennai, is looking to grow further in the ‘mid-sized motorcycle space’. As a custodian of this iconic brand, Siddhartha Lal, Managing Director of Eicher Motors, is determined to retain the best of the old while still pushing the envelope in terms of new products. In an interview to The Hindu, Mr. Lal talks on the journey so far, the road ahead, and the attributes that make Royal Enfield click with India’s urban youth. Excerpts:

Is your transformation plan going on schedule?

Absolutely. It has been many years in the making. Our inflexion happened with the ‘Classic’ bike in 2008, but a bike in itself can never make an inflexion. It happened because we had put in everything before that — the dealers, the service infrastructure, and so on. All of that went in, and then came the new engine platform.

The bike got us into an inflexion on our volumes. For the last 20 years, we sold between 20,000 and 30,000 units. It was flat at best. And then we hit the ramp. In the last few years, we have been growing rapidly. Our growth started from 2008, and it has been great since then. Since our product and distribution fronts are now up to speed, the market is on a positive cycle for us. The visibility of the brand is at a high point right now. We hope we will be able to stretch this type of growth for the next two years.

How much of your revenue or sales is linked to the overall market, which is performing poorly? Or, are you de-linked completely?

Well, clearly at this point, you can say we are de-linked. We are growing at 50 per cent. The two-wheeler industry, however, is not. That is because we are still a very small player in the overall motorcycle industry. If we were a 50 per cent player in the motorcycle industry, we would have a limitation of growth. Since we are a tiny player right now, we can still grow much faster than the industry and not be constrained by the overall industry pace.

Is being a niche player a blessing in disguise during downturn?

Our growth is really dependent on us. For 20 years from the mid-1980s till 2008, we were hardly growing. Meanwhile, the motorcycle industry went from a few lakh units a year to nearly 13 million.

We never grew during that time. What has happened now is that we are firing on all cylinders. We are able to create a value proposition for customers, and that is fuelling our growth. The main point here is that we were able to create a real desirability among the urban youth.

Are you only riding on the urban market though?

We always had a traditional and rural market, and that is still there. But it is the urban youth who mainly ride commuter bikes. After five and eight years into their jobs, they want something better. So, they have an option to go for a larger commuter bike or they look at us, and say this is also an interesting option. This happened because we removed a lot of barriers in the minds of the urban youth. What were these barriers? A lot of people were confused over the whole shifting from the wrong foot; everyone was worried about what would happen if they pressed the gear instead of the brake. So, we fixed that. Second was that the bike was too heavy, so we went and made the stand much easier. And then, of course, the finish and the paint job — they weren’t very great.

Fixing all of this has driven demand for us.

You have had a supply-demand mismatch over the last three years. Has this helped boost demand by creating scarcity or has it dampened sales?

Well, I believe we have actually lost sales because of that. Honestly, there is always a little aura around a product that makes you wait. People feel that there is something about the product, a lot of people are buying it, and, therefore, it must be good.

So, there is that element. However, on the other hand, we have discovered that at least 20 per cent of our customers are falling out because they don’t want to wait for a year. So, they move onto some other bikes. Net-net, if you put both these conditions together, we have definitely lost out. Our first objective is to reduce that waiting period now.

What is the brand message of Royal Enfield now, compared to 20 years ago?

Originally, it was about being big, and was about power. That has subtly changed now. The ‘Bullet’ still carries a lot of the values of what originally we had. But now that is restricted only to a particular model. Overall, the message now is what we call a pure motorcycle. Other bikes are really fast, or really heavy, and or really excess in one aspect. On the other hand, our’s is about simplicity. When you see our bike, there is nothing superfluous about it. Royal Enfield is about harmonising the rider, the bike and the terrain. When you go on the highways, you enjoy going at a medium pace on our bikes. The rider is able to enjoy thoroughly.

Do you intend to have a brand ambassador?

We will never have a brand ambassador! We don’t pay people to be seen on our bike. Every movie that uses our bike is because they want to use our bike. We don’t spend one rupee on all that. Our bikes still contain that genuine feel. We believe we have created a brand which is very strong. So, it is a pull strategy rather than a push strategy. We have stayed the course. Over 15 to 20 years, when we were struggling, we never said let’s bring about a commuter bike or do something that isn’t serious.

What will you do to ensure that your product stays its course of differentiation?

Our strategy, for me, is to continue to push the envelope of making products that are even more differentiated. People don’t buy our bikes on specifications.

Obviously, we have to invest in new products. We will have many more bikes coming on the line soon. There will be more players coming, no doubt. But, I think, there is enough market for everybody. As more players come in, the market will keep growing.

So, Royal Enfield will continue to dig more deep into its niche play? Can it not become a product for the masses at any point?

Well, we can grow five-fold. But that will still never make it a mass product! I guess we are going in for much more depth in what we call the mid-sized motorcycle space. Look at our next product, the Continental GT, which is extremely differentiated and attracts a totally different segment of customers. We will have more models that have that type of differentiation. Beyond that, our ambitions are global in nature. In emerging markets, which already have a commuter market, we see a vacant space between the commuter market and the big bikes. We will provide a compelling option there.

However, in developed markets such as the U.S., we see that people are trading down from big bikes due to the current economic conditions. Therefore, we believe we will be in a sweet spot for both emerging and developed markets. That is our strategy. We want to be a global player.

What are the external factors that could prove to be limiting for Royal Enfield? Why did you decide to locate your second plant too in Chennai?

The only limiting factor for us is our own imagination. We aren’t constrained by economic numbers or the market size. With this new plant, we have the ability to expand very quickly. Of course there are risks in having both plants in the same city, but we like Chennai! We did a very detailed study, and we looked across India. But we came to the conclusion that a second plant in Chennai would be better because our entire supplier base is here. I have no intention of developing a new supplier base right now! Chennai has a very strong ecosystem of every form. Right from a paint shop to vehicle assembly and measurement equipment—everything is here! We know this area very well. If you go to an out-of-Chennai market, we have to learn everything from scratch.

Right now, we have no intention of setting up a plant elsewhere. Of course, if taxation demands, we could think of a plant elsewhere to deliver on our global ambitions. Our effort to consolidate here is our growth strategy. We will stretch this place forever, like we did in our old plant.

How was it to completely overhaul the Eicher product portfolio over the last twenty years? Do you have any regrets now?

When we were doing a review of our portfolio in 2004, we had many big businesses. But we had a multitude of smaller businesses. We had got into the garments business, tools, merchant trading, agriculture product trading - all sorts of stuff! We did a full portfolio rehash. We should focus only on a few. So, we wanted to move from being mediocre to being great.

Let us be very clear about that. We were very middling in all of these businesses, including motorcycles. But for motorcycles, we did a leap of faith, as I was sure it would grow.

So we shut down the rest of the businesses, the most visible one being the tractor business which we sold. We have no regrets.

 

Article Credit:

 

jagannathan.kt@thehindu.co.in  and anuj.s@thehindu.co.in

The Third Place just got costlier!

 

On Monday, 29th April 2013, The Tamil Nadu Hotels Association (TNHA) observed a one-day strike to protest against the Central Government’s decision to impose Service Tax on their businesses. Speaking to the media, TNHA President M. Venkadasubbu said, “The TNHA had taken the lead to organise similar associations in all states in this regard and a federation, the Federation of Hotel Associations, had also been formed for the first time in the country.The announcement of Service Tax was made by India’s Union Finance Minister Mr. P Chidambaram in the Union budget and had already come into effect, beginning this month… (April 2013). The Service Tax of 12.36 per cent levied out of the 40 per cent of the sales proceeds is illegal and a big burden on consumers who are already forced to bear the brunt of price escalation due to inflation. While the hotels and restaurants were already paying VAT ranging from 2 to 14 per cent, the new Service Tax levied by the Central government would amount to double taxation,” he said. ‘This problem of double taxation was discussed at a meeting organised by the Federation of Hotel Associations (comprising office bearers and representatives of hotel associations from all states) in Mumbai last week and a unanimous decision was taken to launch a nationwide bandh if the Central government did not roll back the Service Tax.’

Eating out has become extremely expensive over the past decade. I remember, when I was in Graduate School, with pocket money of less than Rs. 300/- per month, we could meet most of our out-of-home expenses including filling fuel for our bikes. Not so these days. The purpose of having a meal outside home, The Third Place as it is called is not just eating. It’s all about building camaraderie and relationship/bonding with family and friends. Ray Oldenberg defined the third place as an alternative to Home and Workplace in his research paper in 1991. Oldenburg calls one's "first place" the home and those that one lives with. The "second place" is the workplace — where people may actually spend most of their time. Third places, then, are "anchors" of community life and facilitate and foster broader, more creative interaction.There were already numerous such spaces all over the world. Cafes, Restaurants and other Eating Spots are among the most sought after third-places. In India, cafes and eateries have burgeoned all over the country in the past few years. Café Coffee Day, India’s largest café chain has over 1,400 cafes across the country. Starbucks, Costa, Coffee Bean and Tea Leaf, Gloria Jeans, Mocha and many other such international and domestic café chains have their outlets spread across major cities, providing an opportunity to people to hang around and discuss everything under the sun – from personal banters to professional meetings to matrimonial discussions, one can find all of those out there. Apart from Coffee Shops, there are over half a million eateries of various shapes and sizes across the country which provide Food & Beverage options. For nuclear families, eating out is one of the biggest entertainment these days, what with very little time to spend with the family!

With the proposed new tax, food bills are expected to go up significantly to consumers. For example, on a bill of say, Rs. 1,000/- for a family of four, the Value Added Tax ranges from 2-14%, so lets assume its on an average of 8%. So, the bill goes up to Rs. 1,080/-. The service tax of 12.36% is applicable on 40% of the Sales, so that works out to Rs. 49.44, rounded off to Rs. 50/-. Hence the total bill to consumer now is Rs. 1,130/- just because this family chose to eat in an air-conditioned restaurant…where such a tax is applicable. The definition is quite clear – whether serving F&B in an air-conditioned area is a sale or a service. As per the recent amendment in the Law, its both. While food is cooked and sold, it is also served (by waiters) and hence considered a service. Also, the a/c facility is meant for seating and consumption, thereby making it amply clear that it is indeed a service. While this rule will bring about encouraging revenues to the Government, those that are meant to suffer are the middle-class consumers. For students and youngsters, visiting their favourite coffee shop or a fast food joint would get more expensive, thereby creating a dent on their pocket money. However, for the affluent and well to do, the proposed hike may not mean much, given that their spending power is relatively higher. In most cases, such individuals / families don’t even check the bill – probably pay (usually by a credit card) and sign-off.

While inflation and cost of consumption have gone up significantly, the income rates haven’t gone up proportionately. This has left the middle-class with fewer options for recreation. And Eating joints may not be the most preferred Third-Places anymore! For F&B Retailers, it means reduced number of visitors. And business too.

How Nokia lost connection!

“The problem with you is that you are atleast 5 years ahead in your thinking as far as Retail trends in India are concerned”, a former colleague of mine whom I don’t wish to name quipped many years ago when I was setting up the Retail business at Bangalore International Airport. This is a forum that records Retail thoughts and not meant for self-propaganda, but when I look back, it seems so true of what he had said. Even now, I am working on certain concepts and ideas which are years ahead of what others in the business are doing, much to the annoyance sometimes of my colleagues and business partners. Those who have worked with me / have known me for quite some time would certainly agree to what I am saying. And Nokia is a case in point.

Nokia,which enjoyed an over 70% market share around 2004 in India had experimented with various retail formats such as Nokia Distributors cum Retailers, Nokia preferred Retailers, Nokia Priority Centers and exclusive Nokia dealers. In 2004, they opened a new format called the Nokia Concept Store at Church Street in Bangalore. This was the time that call rates had dropped to low single digit rupees and consumers were lapping up mobile handsets like never before. The beauty of this Concept stores was for the first time, Nokia models that were kept on display were not dummies. They were real ones which the user could actually touch and feel, they way it would be when they owned it. The store was a super-hit. I upgraded from a 7780 to N72 at this particular store. Although it was a franchisee managed store, service was excellent with staff explaining the little nuances and details of the various models to customers. The staff would transfer contact details from one handset to another when you buy a new phone from the shop, a sort of value added service which no other Retailer provided then. The store was located in a mall which had very few footfalls but to its grand signage and visibility coupled with positive word of mouth, it attracted thousands of people thronging its stores each month.

In India, the mobile evolution probably has had four phases – from 1999 – 2002 was the time when it was a novelty. Wealthy businessmen and Corporate Executives had expensive bulky handsets to prove a point. From 2001 – 2005 was the time when affordability of handsets became the prime focus, with Reliance Communications launching their Rs. 500 scheme which was an overnight success. And from 2005 – 2009 when Style quotient became prevalent, what with various sizes, models and colors ruling the roost. From 2009 onwards, it was the turn of smartphones – handsets that went beyond texting and calling, the revolution led by Apple, quickly followed by Samsung and also by Blackberry to an extent. Nokia interestingly was the leader in the first two phases. They were still in Phase two when the third phase was on. And this probably led to customers dumping them to alternate brands and models. Nokia had as its brand ambassador the biggest showman of India in the 21st Century, the one and only Badshaah of Bollywood, actor Shah Rukh Khan. He was shown as using various Nokia handsets in public appearances, innumerous advertisements and commercials and so many Brand campaigns. Nokia was also the Chief Sponsor of the IPL Team owned by the actor, Kolkata Knight Riders. The team’s dismal performance in the first three seasons didn’t help the brand either.

In 2008, I was trying to create various new concepts at the Bangalore Aiprort and I had proposed an exclusively lounge / store to showcase the premium models of Nokia. This was the time when Blackberry phones were slowly sneaking into the corporate sector. During a chance meeting with their then India CEO Mr. D. Shivkumar, I shared this idea who immediately asked his colleagues to evaluate the proposal. The Regional Manager called me promptly and asked what was the rent for the proposed space, to which I replied that it would be ideal for him to come over to the airport so we could discuss in detail since the concept was not about a rental Retail space but rather a holistic Brand promotion approach. He informed me that the airport was about 50km one-way from his office and hence would be too far an affair to meet me in person and insisted I explain to him on the phone which I did. Sadly, he never called back.

D. Shivkumar, Senior Vice President of Nokia – Emerging Markets India, West Asia and Africa made headlines on Good Friday, 29th March 2013 with news of his resignation. The media went abuzz just the previous day that the company has been slapped a fine of Rs. 2,000 Crores (USD 400 million) for alleged violation of taxes. And all this amidst losing market share, (presently about 25%) to premium rivals such as Apple, Blackberry, Samsung, LG, HTC and other low-cost manufacturers of mobiles in India such as Karbonn and MicroMax. His exit comes at a time when Nokia is under siege globally struggling to combat the onslaught of smartphone makers led by South Korea's Samuang and US-based Apple. From over 40% market share globally in 2008, Nokia now commands less than a fifth of the total handset volumes as it products have of late struggled to capture customer imagination. "When I joined Nokia, India had about 80 million mobile phone subscribers. Today it is over 900 million. I believe that Nokia too had a role to play in this along with mobile operators. Over the last eight years, the major changes in the market is that it is driven by youth, style and technology," Shivakumar said.

Nokia’s Retail Strategy was a strong one. They appointed hundreds of Priority Stores, Distributors and Dealers including large format Retail Stores across the country such as Big Bazaar, Central Malls, Croma, EZone, Landmark Stores and also across ECommerce players such as Indiaplaza, Flipkart, etc. to name a few but somewhere the Brand failed to deliver with upgraded technology. This is a clear case where the front end of Retail is very strong but the business crumbles due to lack of product innovation & positioning and keeping up with times and competition. Around 2005-08, Nokia was focused on targeting the high-end customers with a new model every couple of weeks. Around the same time, Blackberry phones stormed the market. Emails, which were still new and a recent phenomenon of connectivity was an important aspect while choosing a mobile handset for consumers. Facebook, Twitter and Social Media overall where slowly gaining prominence and Nokia was floundering badly with their models. So they decided to shift focus to lower-end phones priced below Rs. 5,000 (USD 100). And today, that is indeed the market where they have highest share.

Retail penetration is foremost for any consumer brand. But then, it has to be backed by a strong line-up of models and technological innovation. I guess this is precisely why consumers disconnected with Nokia. Is there a chance to connect once again? Of course, there is hope. The mobile market in India is still nascent and there is so much that Nokia could do. I guess it is just a matter of time. Wishing them luck in times to come .